Managing IT Outsourcing Risk : Lessons Learned

It Outsourcing and Core is Capabilities: Challenges and Lessons at Dupont

This article explores the following question: For firms that have outsourced major portions of their IT functions, what core IS capabilities do they need to retain and nurture, or create and develop, to ensure a strong IS capability over time? The challenges and lessons learned from implementing major IT outsourcing arrangements from 1997 to 2004 at Dupont are used to reexamine a previously pub...

Managing Dispersed Expertise in IT Offshore Outsourcing: Lessons from Tata Consultancy Services

IT offshore outsourcing means using an offshore provider to handle some of an enterprise’s IT work. Offshore outsourcing now has a track record, so it has become an option that IT leaders need to consider. But the practice has raised the issue of how to manage expertise dispersed across sites. Both clients and providers now realize that knowledge management is an important contributor to succes...

Challenges of outsourcing systems integration - Lessons learned from the public sector

Managing of Information Systems Risks in Extended Enterprises: The Case of Outsourcing

IT security issues and outsourcing of business processes are common but largely disjoint themes in the literature; common consideration is rare even though information security risk becomes a shared risk both through IS-based processes at outsourcing partners and potentially tightly-integrated IS systems. This paper explores this lack of an integrated model combining IT risk management view wit...

The Changing Role of the CIO in the World of Outsourcing: Lessons Learned from a CIO Roundtable